A UserTesting Review By a Frustrated Applicant

A UserTesting Review By a Frustrated Applicant

Let us start this UserTesting review at the beginning to give you some context what they do.

A glance as to what UserTesting does.

A glance as to what UserTesting does.

Basically UserTesting will do a comprehensive review of a company’s website.

UserTesting will have a “Company A” approach them saying, “Hey, we are not sure if our website is very good. Can you help?”

User Testing takes over by asking, “What are you worried about with your website?”

Now the “Company A” could say that they are worried about their navigation or is information is easy to find? These concerns are then transformed into tasks for a website reviewer to try out.

Enter the UserTesting website reviewer, what I was hoping to try out.

Everything done by the website reviewer is recorded by UserTesting’s on their application. This application records what the reviewer is saying as they talk through their actions, thoughts, and process. Also, the application records the screen movements and actions the reviewer performs. I’m not exactly sure what happens after the review is completed. I would assume that the company gets the responses and data after some vetting/cleaning up process. The video below explains the whole process in their words.

My Experience Starting Out

When I first heard about UserTesting.com about a month ago I was excited. I thought to myself, “Man, they are going to pay you a decent amount of money for 20 minutes of work to review websites? I’m in!”

Not only was I excited for the additional income but I was excited to learn.

For me, creating websites is a passion. Being able to review many different sites would have given me the opportunity to see what other people are doing right or wrong. Personally, I was the most excited to learn! Plus, I thought I could make an awesome UserTesting review for the readers of Wallet Squirrel.

Sign Me Up!

Fast forward to this past week. I was finally able to get started on my application to be able to review websites and start the UserTesting review.

View of the sign up page.

UserTesting Review: Sign-Up Page.

My adventure started off with excitement. To begin with, they ask everyone to try out a test review to make sure every applicant can speak clearly and has the right equipment set up. I hopped on their website where I submitted my email address to start the process. Once the email arrived I could click on a link provided to begin the sample test.

Email I received to start the process.

UserTesting Review: Email I received to start the process.

Sample Test

This link in the email takes you to a webpage where I could download their application. Once downloaded, I could follow the steps to get it installed. The initial process was super easy and simple. After completing the install, I hit the continue button which took me to the next page. Because most people are not sure what to expect, UserTesting provides a link to a previous applicant’s sample video. This was nice to have so I could get my bearings for my own sample test.

The initial process was super easy and simple. After completing the install, I hit the continue button which took me to the next page. Because most people are not sure what to expect, UserTesting provides a link to a previous applicant’s sample video. This was nice to have so I could get my bearings for my own sample test.

This was nice to have so I could get my bearings for my own sample test.

Testing out the microphone. It works almost to good.

Testing out the microphone. It works almost to good.

After taking a peak at the example, I hit “Launch Recorder” to have a go at it for myself. The application opens with a test for your microphone. Annoyingly there are more pop ups to go through before I finally got to where the application is recording. Reading the instructions, the first task is to watch a short two-minute tutorial video. This video is nice as it goes through the process with you and gives you some more tips on how to use the UserTesting Application. Once complete there are three questions to answer. These are simple multiple choice questions, so do worry much about them.

The application opens with a test for your microphone. Annoyingly there are more pop ups to go through before I finally got to record. Reading the instructions, the first task is to watch a short two-minute tutorial video. This video is nice as it goes through the process with you and gives you some more tips on how to use the UserTesting Application. Once complete there are three questions to answer. These are simple multiple choice questions, so do worry much about them.

Reading the instructions, the first task is to watch a short two-minute tutorial video. This video is nice as it goes through the process with you and gives you some more tips on how to use the UserTesting Application. Once complete there are three questions to answer. These are simple multiple choice questions, so do worry much about them.

Actual Tasks

Finally! After clicking through SO many pop-ups and windows, I made it to the actual sample tasks.

I landed on the National Air and Space Museum’s website to review. My first task is to find a map with a layout of the museum in DC. As I explore through the logical places for this layout map I talk through my process and thoughts about the task. Once the map was finally found and my thoughts shared, I get to click next for the second task.

The home page of the National Air & Space Museum Website.

The home page of the National Air & Space Museum Website.

The second task wanted me to find what holiday the Air and Space Museum is closed. With this task, I looked around the website some more. This one was a little more tough to find because of the overall structure of the site is goofy. But at last! I found it! I gave my two cents about the overall site structure and then moved on.

But at last! I found it! I gave my two cents about the overall site structure and then moved on.

Once the last task was complete, I could hit “Done” to stop the recording. Next there were a few written questions to answer such as, “What specifically made it easy or difficult for you to find what you were looking for?” I inputted a detailed answer for each one because of the higher the quality of your review, the more likely you are going to get more reviews.

After answering those questions the UserTesting application starts uploading the review.

Redo Part One

Excluding allpop-ups pop ups, this is where my UserTesting review started to take a turn for the worse.

It was not an hour later after submitting my first video that I got an email saying to redo my submission. As you can see this email is very vague as to why I had to redo my test sample. I thought, “Okay, maybe the room was too loud or I did not talk loud enough.” So, I sat down, made sure the room was shut tight, and cleared my throat. It took me about 15 minutes to finish this submission.

As you can see this email is very vague as to why I had to redo my test sample. I thought, “Okay, maybe the room was too loud or I did not talk loud enough.” So, I sat down, made sure the room was shut tight, and cleared my throat. It took me about 15 minutes to finish this submission.

My first rejection email.

UserTesting Review: My first rejection email. Notice how vague it is.

Redo Part Two

At dinner, I was all excited that I had not received a rejection email yet.

Sadly, this excitement did not last long though. As we were just cleaning the dishes another rejection email came in. I started to get a little more frustrated this time as it was the same vague email.

Determined to get my application approved I sat down, yet again, to do the test sample. This time I focused harder on what I was saying during my exploration. I tried to simplify my review and be more clear. After submitting it this time I got my hopes up. I thought I had it this time.

My first rejection email.

UserTesting Review: My second rejection email.

Redo Part Three

It was not till mid-morning the next day that I heard back with, yet again, another rejection email.

I was kind of angry at this point because I did not know what I was doing wrong. The silly rejection emails do not tell you ANYTHING.

 

My third rejection email.

UserTesting Review: My third rejection email.

I only wanted some direction as to what was I doing wrong. This would be the fourth time I was to do the test sample.

After looking around some more through the test sample I determined that I might be looking for the wrong map. I kept looking for the location map when they wanted the layout map. Knowing this I started the application all over again, for the fourth time, did I mention that part? Once done, I felt very confident that I would get it. I thought I would have an awesome article to write about making money by reviewing websites.

Sure enough, I was right. I was not completing the task right. If the emails were a little more detailed, the sample test might have only had to redone once instead of three times!

Finally, A Different Email

Later that evening, I was so happy to see a different email come in from UserTesting with the subject line, “UserTesting – Your application to UserTesting.” Thinking to myself, I thought, “Man, this has to be it! I did it! I did it!”

I open the email and all my hopes and dreams were crushed (might be over overdramatizing). The email said they have more applications than they can accept so they couldn’t invite me to join the panel.

The final rejection letter after figuring out what I was doing wrong.

The final rejection letter after figuring out what I was doing wrong.

Are you kidding me?!?!? I spent two days recording the sample test four times and just now I am hearing that they are not taking any more applicants. Why couldn’t they say this on their website? I couldn’t believe it. I was very angry at the company at this point.

via GIPHY

Okay, Adam, breath…it is okay.

Conclusion

To conclude the UserTesting review, this process was very frustrating. Though UserTesting has ironed out most of the experience there are still some major wrinkles that need to be smoothed out. For one, they need to provide better emails as to why something is rejected. I do not see why this would not be hard to do. From my understanding an actual person reviews the sample tests so why can’t they be a little personable.

Secondly, they need to close their application link if they are not accepting anymore applications! This made me upset when they pushed me to keep redoing my sample test just to tell me something they already knew, they weren’t taking anymore applications.

Please fix this UserTesting!  For me, it comes off as they do not care about their reviewers even though these people make up half of their business.

For me, it comes off as they do not care about their reviewers even though these people make up half of their business.

To give some positive feedback within this UserTesting review, they do have a very nice website. It makes signing up very easy. The application used to conduct reviews is very slick and simple (though there are a lot of popup windows to click through). They do make the process very easy to perform so anyone could conduct a review. Sadly, they have the smudge marks, listed above, that ruin the program for me.

via GIPHY

Other Reviews

Andrew and I are constantly reviewing different methods to earn more money. Head over to the Blog or our How to Earn More Money section to read more reviews. If you have any thoughts on something we should review shoot us a message.

3 replies
  1. Matty
    Matty says:

    It was too good to be true! Seems pretty dodgy to me. I guess they have so many people signing up that they can afford to treat them badly. Was gonna try it out…. not anymore

    Reply

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